CAPTAIN ROB BOONE, 82ND DIVISION: Hey, what's up?
OK, we're en route. We've got to fire fight and we'll check it out and bypass everything else. OK, we're about five miles out. LetÂ’s go.
We're under fire all the way. Or what they do is in the black market they will sell their weapons and then close the deal. And you see it all the time.
PHILIP WILLIAMS: Captain Rob Boone, 82nd airborne -- he looks like John Travolta's younger brother and his life in Baghdad reads like a movie script.
CAPTAIN ROB BOONE: We hear gun shots every single day.
PHILIP WILLIAMS: Not 30 seconds into what we thought would be a quiet patrol and we were heading towards a gun battle between who knows who. He never travels alone for good reason. Five U.S. soldiers have been killed in the past two days, another dozen wounded. We drive through the backed up sewage -- he's working on that.
CAPTAIN ROB BOONE: We have sewage problem we're trying to fix too. All the water is backed up. That's really due to the power.
PHILIP WILLIAMS: ...and down past the shopping centre he has to get up and running.
CAPTAIN ROB BOONE: What I understand ... there were seven malls in Iraq and only survived. And this is the one that survived.
PHILIP WILLIAMS: It seems any problem anywhere in his sector and he has to fix it.
CAPTAIN ROB BOONE: Yesterday the former minister of intelligence, his house -- they came up, you know, he's a big time Saddam Hussein supporter -- the community came to me and said, "This house is going to be robbed and they want to burn it." So I went in and seized the house and I guarded this lady's furniture last night. She's moving out right now.
It's ironic that I'm guarding the house of Saddam Hussein's cousin so they don't get looted.
PHILIP WILLIAMS: We've arrived at the world food compound guarded by his men.
US SOLDIER, 82ND DIVISION: And all of a sudden, we heard about three shots and 20 or 30 shots started coming all over the place.
CAPTAIN ROB BOONE: Lets take a team on foot and have this follow behind. OK, let's do that.
PHILIP WILLIAMS: What's happening?
CAPTAIN ROB BOONE: A bunch of weapons were fired ... AKs. Usually if it's about five or six shots, it's OK. But when you hear, like, the two-way live fire, that's when we need to go investigate what the problem is.
PHILIP WILLIAMS: Right. And that's what we're going to do now?
CAPTAIN ROB BOONE: That's what we're going to do. Tell the kids to get back, they need to get back. This is the problem we run into. The curiosity of everybody gets in the way, which makes it dangerous for everyone.
PHILIP WILLIAMS: Every day Captain Boone and his men walk into potentially deadly situations. It seems that this house has just been raked with gunfire. The man here was the likely target.
CAPTAIN ROB BOONE: OK. Let's go get 'em.
PHILIP WILLIAMS: He's now taking us a couple of blocks to the man he says was responsible for the attack.
CAPTAIN ROB BOONE: Hey, quiet. OK, I'm in charge. I'm going to ask questions, OK? When I ask questions, you talk. If anyone interrupts, there will be a problemÂ… I told you to be quiet.
IRAQI INTERPRETER: He said this person ... he said this person get five of his brothers, or something like that, and come to the door of this neighbourhood and just shooting.
CAPTAIN ROB BOONE: Quiet! Why would he do that?
IRAQI INTERPRETER; Yesterday he said that guy begun shooting at his shop. And there's bullet holes.
CAPTAIN ROB BOONE: Why did you do that?
IRAQI INTERPRETER; He said --
CAPTAIN ROB BOONE: How many Kalashnikovs does he have? Don't lie to me!
IRAQI MAN: Five! Five!
PHILIP WILLIAMS: The problem is repeated many times a day. Arguments that in the past may have been fought with harsh words are settled with bursts from an AK-47.
CAPTAIN ROB BOONE: Pretty much this is an everyday occurrence. Probably one out of 10 is actually legitimate, an actual thing for me to investigate. A lot of it's just a lot of vendettas and revenge for all these years. Can you hear them right now? They don't like to settle things sometimes. Let's go, guys.
PHILIP WILLIAMS: There are too many people here ... the perfect place for an ambush ... so it's a tactical withdrawal. They'll return tonight to settle the matter without all the spectators.
It's a pretty interesting experience. Obviously incredibly difficult, particularly with the language barrier, but they are doing the best they possibly can. But it is a very tricky task. And it's about to get even more complicated.
CAPTAIN ROB BOONE: OK, thanks for the mess. I appreciate it. I'll clean it up. We're headed to the hospital. They said they shot somebody, so we'll go see if he's been taken to the hospital.
PHILIP WILLIAMS: Despite a search of local hospitals, no casualties are found.
CAPTAIN ROB BOONE: I'm working way outside my job description. But you know, the most important thing about what I'm doing now is being able to work with people and be patient with them. You've got to be patient with people.
PHILIP WILLIAMS: And the Iraqis will have to be patient with the Americans. Captain Boone wants to go home to his wife and new baby. The Iraqi people want control of their own country. Both will have to wait.
Baghdad G.I.Reporter: Philip WilliamsCamera: Ron Ekkel
OK, we're en route. We've got to fire fight and we'll check it out and bypass everything else. OK, we're about five miles out. LetÂ’s go.
We're under fire all the way. Or what they do is in the black market they will sell their weapons and then close the deal. And you see it all the time.
PHILIP WILLIAMS: Captain Rob Boone, 82nd airborne -- he looks like John Travolta's younger brother and his life in Baghdad reads like a movie script.
CAPTAIN ROB BOONE: We hear gun shots every single day.
PHILIP WILLIAMS: Not 30 seconds into what we thought would be a quiet patrol and we were heading towards a gun battle between who knows who. He never travels alone for good reason. Five U.S. soldiers have been killed in the past two days, another dozen wounded. We drive through the backed up sewage -- he's working on that.
CAPTAIN ROB BOONE: We have sewage problem we're trying to fix too. All the water is backed up. That's really due to the power.
PHILIP WILLIAMS: ...and down past the shopping centre he has to get up and running.
CAPTAIN ROB BOONE: What I understand ... there were seven malls in Iraq and only survived. And this is the one that survived.
PHILIP WILLIAMS: It seems any problem anywhere in his sector and he has to fix it.
CAPTAIN ROB BOONE: Yesterday the former minister of intelligence, his house -- they came up, you know, he's a big time Saddam Hussein supporter -- the community came to me and said, "This house is going to be robbed and they want to burn it." So I went in and seized the house and I guarded this lady's furniture last night. She's moving out right now.
It's ironic that I'm guarding the house of Saddam Hussein's cousin so they don't get looted.
PHILIP WILLIAMS: We've arrived at the world food compound guarded by his men.
US SOLDIER, 82ND DIVISION: And all of a sudden, we heard about three shots and 20 or 30 shots started coming all over the place.
CAPTAIN ROB BOONE: Lets take a team on foot and have this follow behind. OK, let's do that.
PHILIP WILLIAMS: What's happening?
CAPTAIN ROB BOONE: A bunch of weapons were fired ... AKs. Usually if it's about five or six shots, it's OK. But when you hear, like, the two-way live fire, that's when we need to go investigate what the problem is.
PHILIP WILLIAMS: Right. And that's what we're going to do now?
CAPTAIN ROB BOONE: That's what we're going to do. Tell the kids to get back, they need to get back. This is the problem we run into. The curiosity of everybody gets in the way, which makes it dangerous for everyone.
PHILIP WILLIAMS: Every day Captain Boone and his men walk into potentially deadly situations. It seems that this house has just been raked with gunfire. The man here was the likely target.
CAPTAIN ROB BOONE: OK. Let's go get 'em.
PHILIP WILLIAMS: He's now taking us a couple of blocks to the man he says was responsible for the attack.
CAPTAIN ROB BOONE: Hey, quiet. OK, I'm in charge. I'm going to ask questions, OK? When I ask questions, you talk. If anyone interrupts, there will be a problemÂ… I told you to be quiet.
IRAQI INTERPRETER: He said this person ... he said this person get five of his brothers, or something like that, and come to the door of this neighbourhood and just shooting.
CAPTAIN ROB BOONE: Quiet! Why would he do that?
IRAQI INTERPRETER; Yesterday he said that guy begun shooting at his shop. And there's bullet holes.
CAPTAIN ROB BOONE: Why did you do that?
IRAQI INTERPRETER; He said --
CAPTAIN ROB BOONE: How many Kalashnikovs does he have? Don't lie to me!
IRAQI MAN: Five! Five!
PHILIP WILLIAMS: The problem is repeated many times a day. Arguments that in the past may have been fought with harsh words are settled with bursts from an AK-47.
CAPTAIN ROB BOONE: Pretty much this is an everyday occurrence. Probably one out of 10 is actually legitimate, an actual thing for me to investigate. A lot of it's just a lot of vendettas and revenge for all these years. Can you hear them right now? They don't like to settle things sometimes. Let's go, guys.
PHILIP WILLIAMS: There are too many people here ... the perfect place for an ambush ... so it's a tactical withdrawal. They'll return tonight to settle the matter without all the spectators.
It's a pretty interesting experience. Obviously incredibly difficult, particularly with the language barrier, but they are doing the best they possibly can. But it is a very tricky task. And it's about to get even more complicated.
CAPTAIN ROB BOONE: OK, thanks for the mess. I appreciate it. I'll clean it up. We're headed to the hospital. They said they shot somebody, so we'll go see if he's been taken to the hospital.
PHILIP WILLIAMS: Despite a search of local hospitals, no casualties are found.
CAPTAIN ROB BOONE: I'm working way outside my job description. But you know, the most important thing about what I'm doing now is being able to work with people and be patient with them. You've got to be patient with people.
PHILIP WILLIAMS: And the Iraqis will have to be patient with the Americans. Captain Boone wants to go home to his wife and new baby. The Iraqi people want control of their own country. Both will have to wait.
Baghdad G.I.Reporter: Philip WilliamsCamera: Ron Ekkel