ONLINE ESTONIA GOVERNMENT
WITH A POPULATION OF JUST 1.3 MILLION, THE EASTERN EUROPEAN
COUNTRY OF ESTONIA HAS ABOUT THE SAME NUMBER OF RESIDENTS AS THE STATE OF
MAINE.
BUT THIS TINY NATION IS MAKING A NAME FOR ITSELF AS A LEADER IN
DIGITAL TECHNOLOGY, EDUCATION AND CYBER SECURITY. NHWE SPECIAL CORRESPONDENT
CHRISTOPHER LIVESAY RECENTLY VISITED ESTONIA TO FIND OUT WHY.
CHRISTOPHER LIVESAY: Winters in Tallinn, the capital of Estonia,
can be long and cold. But it’s hardly a place frozen in time. In fact, in less
than 30 years, Estonia has gone from being an impoverished member of the Soviet
Union to one of the most technically advanced countries in the world. It’s the
first country to declare the internet a social right. The government claims
high-speed broadband covers 88% percent of the country and 99% of its services
are easily accessible online.
ANNA PIPERAL: A country where you can do your taxes in three minutes. Where you
can vote online from anywhere in the world and it’s still secure and safe.
CHRISTOPHER LIVESAY: Anna Piperal is
managing director of Estonia’s E-Showroom which promotes the country’s digital
society to the world.
CHRISTOPHER LIVESAY: So this is your ID card?
ANNA PIPERAL: Yes, it’s actually a plastic card with my unique ID number in it
and a chip.
CHRISTOPHER LIVESAY: The key to it all? One card. It’s a digital ID
with encrypted files used together with a pin code. 94% of Estonians have a
digital ID like this one.
ANNA PIPERAL: First of all I have to plug in my ID card in order to log into
the state portal which will be a one stop shop for different services.
CHRISTOPHER LIVESAY: Virtually everything, she says, can be done
online. Including accessing medical records.
ANNA PIPERAL: In 2008 we obliged hospitals to digitize the data and make it
available to the patients.
CHRISTOPHER LIVESAY: Taxes too are done online. The government
fills in all the forms with information as reported to it. Taxpayers just need
to review and approve. Two clicks, and within three minutes in most cases,
taxes are done!
ANNA PIPERAL: My last time to the bank was like 4 years ago. I don’t miss the
guys.
CHRISTOPHER LIVESAY: So banking, health care, voting? All done
digitally.
ANNA PIPERAL: Yes. It’s also energy companies, telco companies. Buying things
online or seeing just your bills or your energy consumption. This is all
available with a card.
CHRISTOPHER LIVESAY: And there’s no need to ever sign paperwork.
ANNA PIPERAL: And now my signature stamp.
CHRISTOPHER LIVESAY: Everything is confirmed instantly using your
ID card and pin code to create what amounts to a “digital” signature. It’s a
series of numbers with a timestamp. Estonia is serious about cyber security. A
main way it protects digital information is with technology called Blockchain.
It's a way of decentralizing and authenticating data to prevent hacking. It’s
most famously used by the cryptocurrency, Bitcoin. Estonia is the first country
to use it on a national level.
CHRISTOPHER LIVESAY: It just sounds like so many things could go
wrong.
ANNA PIPERAL: Potentially it could but when the data is correct and you only
have correct data in one place and everyone is responsible for keeping their
data correct then it’s much easier.
CHRISTOPHER LIVESAY: And making life easier is exactly the goal of
this e-society. Estonians we talked to say they like and trust it.
WOMAN: I don’t need to remember to remember a lot of numbers or anything
so it’s easy to use.
MAN: For me I think it’s safe to use this.
CHRISTOPHER LIVESAY: You have faith in the system.
MAN: Yes.
CHRISTOPHER LIVESAY: At Lift 99, where entrepreneurs can rent
office space and network, we met American Yuriy Mikitchenko. He moved from Oregon to Estonia for love, his fiance is Estonian, but he’s also quite smitten with how
the government encourages business.
CHRISTOPHER LIVESAY: Do you think it’s easier to do business here
than it is in the United States?
YURIY MIKITCHENKO: Technology, for sure makes it’s easier to do
business here. I can send an invoice digitally and get a bank transfer
immediately. No signing checks. No cutting actual checks. People here laugh at
the idea of checks.
CHRISTOPHER LIVESAY: To appreciate how far Estonia has come, it’s
important to look back to when Estonia was part of the Soviet Union. We got a
chance to do just that visiting the repository of Estonia’s Museum of
Occupations with director Merilin Piipuu.
MERILIN PIIPUU: But I guess in modern countries you had
already better equipment than this one.
CHRISTOPHER LIVESAY: Estonia was part of the communist USSR from
1944 to 1991. By the time it gained its freedom about 20 percent of Americans
were already using personal computers, but here in Estonia there were virtually
no computers.
MERILIN PIIPUU: Typewriters were
the last thing. We didn’t have the first computers. And when we talk about
connections and you know, mobile phones we didn’t know anything about. We still
had the basic landlines and even the landlines were always overheard. People
were always like, surveillance was the thing.
MERILIN PIIPUU: Look at the
phones from KGB offices. It’s really heavy.
CHRISTOPHER LIVESAY: When the country broke away from the USSR,
Estonians had to build their new country from scratch. That meant they could
take advantage of something that was brand new then, the Internet. Within a few
years Estonians jumped from typewriters to the latest web-connected computers.
DR. ROBERT KRIMMER: They managed to actually have an idea, a
vision of how their country should be run.
CHRISTOPHER LIVESAY: Dr Robert Krimmer is a Professor in the School
of Business and Governance at the Tallinn University of Technology and an
expert on what has come to be know as e-government.
He says necessity was the mother of invention in this tiny country.
DR. ROBERT KRIMMER: There is not enough humans that can do all the
jobs and there is just not enough money to pay for all the services if you have
to do it the traditional way on paper so Estonia didn’t have a choice, right?
It decided information technology is the one thing that helps the country
organize itself.
CHRISTOPHER LIVESAY: And one of the most ambitious things they
“organized” was i-voting in 2005. Citizens can vote
online in every election.
DR. ROBERT KRIMMER: It was this bold decision. We are going to be
the first to vote online.
CHRISTOPHER LIVESAY: Hearing how much people trust their online
government services, one might get the impression that the entire shift to
becoming an e-society was a breeze. It wasn’t. In fact, Estonia faced a major
crisis in 2007 when it became the first country to experience a massive cyber attack which took down Estonia’s email, bank, and
newspaper servers.
ANNA PIPERAL: The state portals, the president’s portals, the bank’s portals,
the newspapers they were jammed, basically. They were not available anymore and
this created a lot of panic.
CHRISTOPHER LIVESAY: But who was behind it? It’s widely believed to
be connected to this Soviet-era statue. In April, 2007 the Estonian government
moved it from the center of Tallinn to this military cemetery in the outskirts.
Pro-Russian Estonians saw this as an insult. They took part in violent protests
at the exact same time the cyber attack overwhelmed
the country’s servers. Many here thought that was no coincidence.
ANNA PIPERAL: And the assumption was that our neighbors were responsible for
this.
CHRISTOPHER LIVESAY: You mean Russia?
ANNA PIPERAL: Yes.
CHRISTOPHER LIVESAY: While Piperal
acknowledges it has never been confirmed that the Russians were behind the
attack, she suspects they were aiming to undermine Estonians’ trust in their
government. Instead the country came together. The government went public
describing the attack and the steps it was taking to thwart it. The next year
the Cooperative Cyber Defense Centre of Excellence, a multi-nationally funded
think tank, opened in Tallinn. Here they train military and civilian experts
from 21 countries how to protect against cyber-attacks on government systems,
banks, and utilities. Merle Maigre, its director, says the crisis actually
increased people’s trust in the government.
MERLE MAIGRE: Estonia underwent this early wake-up call finding a way to find
solutions to the situation built up people’s trust in digital services as such.
ANNA PIPERAL: We can’t stop the cyber-attacks. It’s like, the number is
increasing, but what we can is detect them as soon as possible, meaning the
next second, so we can prevent the bigger damage.
CHRISTOPHER LIVESAY: As yet another line of defense against
cyber-attack, the country is creating a backup system, what they call “digital embassies” in which Estonia stores a
backup copy of all its digital assets in another country. The first one was
established in Luxembourg last June.
ANNA PIPERAL: We would like a bigger kind of network of digital embassies where
we can put our data and, of course, using blockchain with it for integrity
purposes so if anything happens to Estonia, if anyone attacks Estonia the
government will not lose any data or control over data, and they could service
people even if we are not in the country.
CHRISTOPHER LIVESAY: And the next step for this small country is to
expand beyond its borders by offering what it calls E-residency to everyone in
the world. It’s a program meant to attract entrepreneurs. Pay a fee of about
120 dollars, pass a background check, and Estonia issues you a digital ID which
you can use to establish a company in Estonia making it easier to access the EU
market.
ARNAUD CASTAIGNET: You can create a legitimate European business
without actually coming to Estonia nor coming to the EU within a few hours and
you have access to all the e-services from Estonia.
CHRISTOPHER LIVESAY: Castaignet says
every dollar invested by the government setting up e-residency generates 100
dollars for Estonian companies.
CHRISTOPHER LIVESAY: How many people have signed up so far?
ARNAUD CASTAIGNET: Right now we have more than 30,000 e-residents
coming from 140 countries around the world.
CHRISTOPHER LIVESAY: How big do you want this thing to get? What’s
the limit?
ARNAUD CASTAIGNET: Sky’s the limit, you know.
CHRISTOPHER LIVESAY: Of course, there are limits. But for Anna Piperal, the country’s e-Ambassador, the answer is clear.
Estonia has a lot to teach the world about building a digital society.
##
|
TIMECODE |
LOWER THIRD |
1 |
1:39 |
ANNA
PIPERAL E-ESTONIA
SHOWROOM |
2 |
3:16 |
YURIY
MIKITCHENKO ENTREPRENEUR |
3 |
4:59 |
DR.
ROBERT KRIMMER TALLINN
UNIVERSITY OF TECHNOLOGY |
4 |
5:47 |
ANNA
PIPERAL E-ESTONIA
SHOWROOM |
5 |
7:11 |
MERLE
MAIGRE COOPERATIVE
CYBER DEFENSE CENTRE OF EXCELLENCE |
6 |
7:48 |
ANNA
PIPERAL E-ESTONIA
SHOWROOM |
7 |
8:31 |
ARNAUD
CASTAIGNET E-RESIDENCY |